CONCERN

Below is the response of a Customer regarding our Service.

"My neighbours also phone me when my alarm goes off, because I exchange

 handphone nos. with them.  Security starts with yourself.  Give your

handphone no. to your neighbours and tell them to phone you when the alarm

next goes off.  Then you can phone Homeguard Help to investigate and report

back to you.  That is part of their service.

Depending on the guard 100 % to hear your alarm is not realistic.  What

happens when there is heavy rain drowning out the alarm?

All the above mentioned are deterrents which should be integrated into the

system of deterrents.  Not organising your neighbours is also a security

breach.

You have every right to ask Homeguard what happened today at lunchtime, and

admonish them if you feel they have failed in honouring the terms of their

service.  So give Raj a call.

Keeping them on their toes is part of our moral duty for the community,

though it is not a statutory duty.  We have gone from 27 subscribers to 60

now, and though it is not perfect, we have definitely made some progress

over the years.

The subscription scheme in Taman Kemuning Greenville has collapsed as few

people have been paying regularly there.  All the guards have been withdrawn

and the guardposts closed down.  Who to blame?  We can all argue till the

cows come home.

The rise and fall of these schemes, like the pioneering one in Taman Tun Dr.

Ismail, follow a pattern.  The schemes start when there is a flurry of

burglaries. Paranoia reigns and people are panicked into recruiting the

security company.  Then when the burglaries become less or disappear

altogether, the typical Malaysian begins to question why the heck they are

still paying for the guards.  Begone with them, they say!  That's when the

nitpicking starts.

It's all a question of attitude.  Some more civic-minded people look upon

the scheme as contributing to the economy, keeping a fella and his family

off the streets, and doing their bit for the wellbeing of the neighbourhood.

But more often than not, selfishness overcomes community feeling.  It's

never prosper thy neighbour, but beggar them!"

We are dedicated towards providing excellent service to serve you. Please leave your comments/suggestions for us to further improve our services. Thank you!